We Are Here to Help | FAQS
Frequently Asked Questions

Can I pick up my order?
Do Lifted Points Expire?
Do you offer refunds?
How can I get FREE Shipping?
How do I earn Lifted Points?
How do I order?
How do I pay for my order?
I am missing items from my order.
I moved/was on holidays when my parcel was delivered. Now it's being Returned to Sender
I ordered a pre-ordered item. What does this mean?
I received my order damaged
I want to order something but it's OUT OF STOCK
I would like to cancel my order
I wrote a product review, However I did not receive any Lifted Points.
Lost, Stolen & Undeliverable mail
Order Tracking
Paying With Credit Card
Shipping & Delivery
Updating Account Information
Viewing Orders
What is the Lifted Points & Rewards Program
Which cannabis products can I earn points on?
Who can join the Lifted Rewards Program?
Why do I need to show my ID?

Do you offer refunds?
How do I order?
How do I pay for my order?
I am missing items from my order.
I ordered a pre-ordered item. What does this mean?
I want to order something but it's OUT OF STOCK
I would like to cancel my order
Paying With Credit Card
Viewing Orders
Why do I need to show my ID?

Can I pick up my order?
How can I get FREE Shipping?
I moved/was on holidays when my parcel was delivered. Now it's being Returned to Sender
I received my order damaged
Lost, Stolen & Undeliverable mail
Order Tracking
Shipping & Delivery

Do Lifted Points Expire?
How do I earn Lifted Points?
I wrote a product review, However I did not receive any Lifted Points.
What is the Lifted Points & Rewards Program
Which cannabis products can I earn points on?
Who can join the Lifted Rewards Program?

Updating Account Information