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Frequently Asked Question

Account Information
Points & Rewards
Affiliate FAQs

1 . Why do I need to upload my ID?

To comply with the Government of Canada's rules we need proof you are over the age of 19 and that you live in Canada.

We have to options to verify your age
1. You can upload your ID via the form on your account details page. (note - If you have already uploaded your ID, the upload form will not be visible).
2. You can request an exception by submitting a support ticket via the helpdesk to our customer service agent. Note there will be an additional $4.50 charge on all orders placed as age will need to be confirmered by a Canada Post employee.

Below is an example of the infomation need to be visible on your uploaded ID

2 . Viewing Orders

As a registered client, you can sign into your account to view your order history and place quick reorders.

3 . Updating Account Information

To update your account information login. Click on account icon in the menu bar at the top of our website.

Updated: August 2020