×
×
Registration
Profile Informations
Login Information
or login
We Are Here to Help | FAQS
Frequently Asked Questions
- How do I order?
- Why do I need to show ID & take a selfie?
- Can I pick up my order?
- How do I pay for my order?
- Shipping & Delivery
- How can I get FREE Shipping?
- Order Tracking
- Lost, Stolen & Undeliverable mail
- I moved/was on holidays when my parcel was delivered. Now it's being Returned to Sender
- Viewing orders
- Updating Account Information
- I want to order something but it's OUT OF STOCK
- I received my order damaged
- I am missing items from my order
- I would like to cancel my order
- How do I order?
- Simply sign up for an account and upload or email us your government issued photo id and selfie and we can start processing your orders.
- Why do I need to show ID and take a selfie?
- We need verification that you are over the age of 19, that it's actually your identification and that you live in Canada.
- Can I pick up my order?
- Not at this time.
- How do I pay for my order?
- We accept Interac email money transfer at this time. Once you've completed your order. Simply e-transfer us to xposedexpo@gmail.com. To submit your payment please use your order email address as the secret question & your 9 digit order number as your answer.
- Shipping & Delivery
- All in stock items ordered before 12:00pm (Pacific Standard Time) will be processed and shipped the same day. Orders placed after 12:00pm will be shipped next day. All out of stock items / pre orders please allow 2 - 10 days processing on top of shipping. All orders are shipped Expedited, Xpresspost and Priority mail via Canada Post. Click Here To view our shipping rate
- How can I get FREE Shipping?
- To qualify for FREE expedited shipping you must order a minimum of $250 in products after discounts. Expedited shipping is anywhere from 2-14 business days depending on where you are located.
- Order Tracking
- Once your order has been dispatched, you will be emailed a tracking number and link to our real time tracking tool. You can track you package at any time on any device on our tracking tool by entering your order email address and 9 digit order number.
- Lost, Stolen & Undeliverable mail
- Lost & or stolen packages sometimes occur and that's why we recommend signature option. If you choose a shipping option without signature you take full responsibility for lost and/or stolen packages. We will insure all packages upto $100, if you order is higher we recommend you purchasing additional insurance $3 per $100 and this can be added on when you send your etransfer. For example : Order total $200 package is lost you didn't pay additional we will only cover $100 and that's only if you chose signature option.
- I moved/was on holidays when my parcel was delivered. Now it's being Returned to Sender
- You will be responsible for any/all shipping costs associated with this. No exceptions.
- Viewing Orders
- If you are a registered client, you can login to your account to view your order history and place quick reorders. Guest Clients can entered their order information here to view their order.
- Updating Account Information
- To update your account information login. Click on account icon in the menu bar at the top of our website.
If you have any further questions, please contact customer service.