We Are Here to Help | FAQS
Frequently Asked Questions

How do I order?
Simply sign up for an account and upload or email us your government issued photo id and selfie and we can start processing your orders.

Why do I need to show ID and take a selfie?
We need verification that you are over the age of 19, that it's actually your identification and that you live in Canada.

Can I pick up my order?
Not at this time.

How do I pay for my order?
We accept Interac email money transfer at this time. Once you've completed your order. Simply e-transfer us to xposedexpo@gmail.com. To submit your payment please use your order email address as the secret question & your 9 digit order number as your answer.

Shipping & Delivery
All in stock items ordered before 12:00pm (Pacific Standard Time) will be processed and shipped the same day. Orders placed after 12:00pm will be shipped next day. All out of stock items / pre orders please allow 2 - 10 days processing on top of shipping. All orders are shipped Expedited, Xpresspost and Priority mail via Canada Post. Click Here To view our shipping rate

How can I get FREE Shipping?
To qualify for FREE expedited shipping you must order a minimum of $250 in products after discounts. Expedited shipping is anywhere from 2-14 business days depending on where you are located.

Order Tracking
Once your order has been dispatched, you will be emailed a tracking number and link to our real time tracking tool. You can track you package at any time on any device on our tracking tool by entering your order email address and 9 digit order number.

Lost, Stolen & Undeliverable mail
Lost & or stolen packages sometimes occur and that's why we recommend signature option. If you choose a shipping option without signature you take full responsibility for lost and/or stolen packages. We will insure all packages upto $100, if you order is higher we recommend you purchasing additional insurance $3 per $100 and this can be added on when you send your etransfer. For example : Order total $200 package is lost you didn't pay additional we will only cover $100 and that's only if you chose signature option.

I moved/was on holidays when my parcel was delivered. Now it's being Returned to Sender
You will be responsible for any/all shipping costs associated with this. No exceptions.

Viewing Orders
If you are a registered client, you can login to your account to view your order history and place quick reorders. Guest Clients can entered their order information here to view their order.

Updating Account Information
To update your account information login. Click on account icon in the menu bar at the top of our website.

I want to order something but it's OUT OF STOCK
We have a couple options for you! :) You can either click on the product and put your email on the wait list or we can pre-order it for you so you're guarantee an item! To do this simply send us an email through the customer service page. We'll invoice you and once we confirm they have the quantity you need we'll accept your payment :). Please note it can take anywhere from 3 - 10 business days.

I received my order damaged
If you have ordered edibles without purchasing special handling and/or shipped expedited we take no responsibilities.If you requested and paid for special handling and Priority or Purolator shipping please contact us with your order id so one of our customer service reps can assist you :)

I am missing items from my order
Sorry to hear this! Sometimes mistakes happen. If we made an error in your order we will 100% make sure you get the missing item(s) added to your next order or give you a store credit, whichever you prefer. Please contact us immediately and provide us your order number so that we can check our photos of your shipment to confirm what was shipped.

I would like to cancel my order
If you have submitted an order and haven't paid yet. Just give us a quick call/text/email, whichever you prefer and let us know your order number and we can cancel for you. If you've placed an order and paid and decide you no longer want your order. No problem. We will cancel the order and issue a store credit that never expires.

If you have any further questions, please contact customer service.