Frequently Asked Question
1 . What is Shipping Insurance and how does it work?
Coast to Coast has you covered with our new shipping insurance option!
In the event your package is lost and/or stolen and you've selected that little box at check out that says Insurance fee, simply give Canada Post a call and open an investigation. Contact us with your ticket number so we can add to your file. It's important to stay in contact if they reach out or you will forfit your right to a claim. If for some reason they cannot located the package and you've complied with all the necessary steps we will put the credit of the cost of goods (excluding shipping) into your account.
We recommend the signature option so that Canada Post does not safe drop, this helps prevents the possibility of the package being stolen.
Shipping insurance does NOT cover :
Damaged/Melted products. We have an extra fee for this that.
If you tell the shipping provider what the contents are. Ex (Cannabis, edibles, cbd, etc)
*We reserve the right to enforce signature option and/or restrict/change this option if needed.
2 . Why do I need to upload my ID?
To comply with the Government of Canada's rules we need proof you are over the age of 19 and that you live in Canada.
We have to options to verify your age
1. You can upload your ID via the form on your account details page. (note - If you have already uploaded your ID, the upload form will not be visible).
2. You can request an exception by submitting a support ticket via the helpdesk to our customer service agent. Note there will be an additional $4.50 charge on all orders placed as age will need to be confirmered by a Canada Post employee.
Below is an example of the infomation need to be visible on your uploaded ID
3 . Viewing Orders
As a registered client, you can sign into your account to view your order history and place quick reorders.
4 . Updating Account Information
To update your account information login. Click on account icon in the menu bar at the top of our website.
Updated: August 2020